Service and Support
Ensuring functionality
Successful operations require systems that work reliably. This requires strict maintenance concepts.
This is why KNDS Deutschland Mission Electronics offers full service support:
- Training sessions and workshops
- Obsolescence management
- Repairs and maintenance
- Drivers
- Material concepts
Repairs and maintenance
Even if devices and components are built and qualified for extreme loads and for harsh environmental conditions, faults can never be ruled out completely. KNDS Deutschland Mission Electronics IT systems are designed for prolonged periods of use, so qualified KNDS Deutschland Mission Electronics personnel carry out repairs and maintenance measures even beyond the legal warranty.
KNDS Deutschland Mission Electronics provides:
- Full service support for software and hardware
- Testing and repair laboratories
- Diagnostics and expert assessment
- Repairs at in-house assembly facility
- On-site repairs
- Support via remote diagnosis
- Life cycle cost analysis
- Material modifications
- Logistical processing
Up to date with the latest driver
KNDS Deutschland Mission Electronics IT systems are designed for long-term use. The hardware components used are robust and available in the long term. However, to ensure that the solutions remain usable at all times, KNDS Deutschland Mission Electronics also ensures that up-to-date software drivers are always available. Mandatory software maintenance over the entire life cycle of a product is the only way to ensure the troops’ sustainability.
Performance overview:
- Software maintenance agreements with the public contracting authority
- Updates provided automatically
- Proactive driver management
- Hardware support
